Kingora Support

Kingora is still in development and coming soon to Google Play. These answers describe the game as it will be at launch.

I am new. Where do I start?

The game shows you: your advisor walks you through the first session, one real action at a time, and quests keep pointing you to a good next step. In the game, tap the ? button any time to open the Guide, or to replay the tutorial.

Want the whole picture first? Our How to play guide covers the same topics as the in-game Guide: resources, buildings, troops and combat, raids, scouting, heroes, clans, conquest, protection, Rest Hours, the season and fair play.

I got a new phone. How do I get my account back?

Your account lives on our servers, and your phone keeps a secret token that signs you in. That is why there is no password to remember.

• If you linked Google Play Games: install Kingora on the new phone and sign in to Google Play Games with the same Google account, so the game can find your account again.
• If you did not link it: write to us with your lord name, your realm number and, if you have it, your player ID (shown in Settings). We will do our best to help, but we cannot promise to recover an account that was never linked.

Tip: link your account to Google Play Games as soon as the game offers it. Uninstalling the game or clearing its data removes the sign-in token from your phone.

Can I be attacked while I sleep?

The realm is live, so armies can march at any hour. To keep it fair for people with jobs, school and a bedtime, you choose your own Rest Hours: a daily 7-hour window, for example while you sleep. During it your defense counts double against other lords, and the game stays quiet unless an army is on its way.

You set your Rest Hours in Settings. A change takes effect after 24 hours, and you can change them once a week, so set them before you need them. Rest Hours work the same for every player, paying or not.

New lords are protected as well. Your first 72 hours are always safe, whatever you do. After that your shield lasts up to 5 days, unless you attack another lord or pass 2,500 points. While it lasts, no lord can attack, raid or scout you, and if someone tries, you get a report that your protection held. Read more in Protection and Rest Hours.

What are computer-controlled lords (AI lords)?

A brand new realm with only a handful of players would feel empty. So new realms start with computer-controlled lords: neighbors to watch, raid and race from day one. They follow the same rules as every player and never chat.

As real players fill the realm, the computer-controlled lords retire, and their villages become Ruins that anyone can take.

Purchases and refunds

All purchases go through Google Play, so refunds follow Google Play's refund policy. To ask for one, open your order history in the Play Store app or at play.google.com, choose the order and follow Google's steps.

If you paid but the item did not show up in the game, restart the game first. If it is still missing, write to us with your order number (it starts with GPA.) and your player ID.

How do I cancel Patron?

Patron is billed by Google Play, so you cancel it there, at any time: open the Play Store, tap your profile picture, then Payments and subscriptions > Subscriptions, choose Kingora and cancel. Uninstalling the game does not cancel it. You keep the Patron perks until the end of the period you paid for.

How do I report a player?

If someone harasses you, cheats or uses an offensive name, use the report option on their message or profile in the game. Reported messages are reviewed by a moderator. You can also block a player so you no longer see their messages.

If you cannot report it in the game, or it is urgent, email us with the player's name, your realm number and screenshots. Our rules of conduct list what is not allowed.

How do I delete my account?

In the game, go to Settings > Account > Delete account and confirm. You can also ask us by email. Our account deletion page explains both ways and what we delete.